Help centre

Help with your portal account

Find answers to common questions about signing in, account access and portal usage.

How do I sign in?

Open the official login page and enter the credentials provided by your administrator.

I forgot my password

Use the password reset option on the login page. A reset link will be sent to the email address registered with your account.

I did not receive the reset email

  • Check your spam or junk folder.
  • Confirm that you entered the correct email address.
  • Wait a few minutes and request another reset link.
  • Contact your administrator if the issue continues.

I cannot access a module

Access to modules is controlled by your account permissions. Contact your organization administrator to request access.

Contact support

For additional assistance, email: no-reply@mg.orbit-accounts.com